Returns

What’s your return policy?

At Sonic Bark, we understand that sometimes situations change, and we truly value your understanding and your business. While we strive to offer complete satisfaction with every purchase, to ensure a fair and consistent policy for all our customers, all sales are final. However, please know that we're always happy to offer guidance and answer any questions you might have before purchasing to help you find the perfect product for your needs. Ultimately, we want you to be thrilled with your Sonic Bark experience! If you have any concerns or questions, please don't hesitate to reach out to our friendly customer service team, who are always happy to help in any way they can, by contacting us at info@sonicbark.com!

Do you offer refunds?

Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at info@sonicbark.com with photos of wrong/damaged items and we’ll sort that out for you.

Can I exchange an item for a different size/color?

At this time, we don't offer exchanges. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know at info@sonicbark.com within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!